Important Information Regarding Returns for Repairs or Support Requests

To ensure smooth and prompt processing of your request, please download the return form using the link below and follow the instructions provided:

Download Return Form

Before returning the device, please send the fully completed return form, a copy of the original invoice from Weigl GmbH & Co KG, and the freight documents from your purchase to the email address specified in the form.

If the device was not purchased directly from Weigl GmbH & Co KG, please contact your dealer for further processing.

Please note:

  • For every return – regardless of whether it concerns a repair or a support request – we reserve the right to charge a handling fee of €100.
  • In addition to the handling fee, further repair and support costs may apply depending on the diagnosis. These will be communicated to you for approval before any work is carried out, upon request.
  • Returns are made at the sender’s expense and risk. Shipments sent freight collect cannot be accepted for logistical reasons.

Warranty:

Returns under statutory warranty are handled in accordance with our General Terms and Conditions, which can be found at the following link:

General Terms and Conditions – Weigl GmbH & Co KG

Thank you for your understanding and cooperation.